![]() ![]() If there is anything else we can assist you with, please do not hesitate to contact us at or via Chat. We were able to confirm that our team was able to assist you with cancelling both your subscription as well as the order. We see that you received and viewed this email on 8/19/23 prior to your subscription processing on 8/22/23. This email is sent to ensure that our customers have time to edit or skip an upcoming subscription. Additionally, 3 days prior to a subscription payment being processed, we send an upcoming subscription reminder email. ![]() We see that you received and viewed this email on 7/23/23. The first email confirms the subscription has been established. When a customer signs up for a subscription, a series of emails are triggered to ensure a customer is aware of the existing subscription. Typically, customers sign up for a subscription to take advantage of our special discounts. In reviewing your account, we see that you signed up for a subscription with recurring billing. Hi Jaycee, Thank you for taking the time to share your feedback. If there is anything else we can do for you, please feel free to contact us at or via Chat. We responded to your email within 5 minutes of receiving it with instructions on returning the products. Then again on 9/4/23 to report the insomnia issues mentioned in this review. We replied to your email within an hour of receiving it. First on 8/20 asking about the currency exchange on your order. In reviewing prior communication from you we see that you contacted us twice. In the Black Edition, we’ve replaced Ashwagandha with stress-reducing and sleep-inducing Zylaria which naturally promotes your body’s production of GABA and supports better overall mood, improved sleep, increased relaxation, and provides a calming effect. We recommend replacing it with Night Shred Black. Interestingly enough, Ashwagandha can have a stimulatory effect on some people and makes them wake up a few hours after taking it. ![]() Ashwagandha is an ingredient that helps the majority of people relax and sleep well. Additionally, some people have reported having a sensitivity to Ashwagandha. Please keep in mind that the product you purchased is a 4 week supply and not a 2 week supply like you originally believed. We are sorry to hear that your body did not react well to it. Hello Izzy, Thank you for contacting us regarding your experience with Night Shred. ![]()
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